Customer Obsolescence Letter - ROBICON PERFECT HARMONY GEN4 Phase 1, 2, 3, 12-cell

Product Phase

Out Notice

SINAMICS PERFECT HARMONY

GEN4 Phase 1, 2, 3, 12-cell

siemens.usa.com

April

2019

Siemens

Large Drive

Applications

Siemens Large Drive Applications

500 Hunt Valley Road

New Kensington, PA 15068

USA

[email protected]

(800) 365-8766

Subject to changes without prior notice.

All rights reserved.

Document No: LAPPO-01000-0419

© Siemens Industry, Inc. 2017,

The information provided in this document contains merely general

descriptions or characteristics of performance, which in actual case of use

do not always apply as described or which may change as a result of

further development of the products. An obligation to provide the

respective characteristics shall only exist if expressly agreed in the terms of

contract. All product designations may be trademarks or product names of

Siemens or supplier companies whose use by third parties for their own

purpose could violate the rights of the owners.

.

Product Phase Out & Replacement Notice

We appreciate the confidence you have placed in Siemens by

installing our SINAMICS PERFECT HARMONY medium voltage

drives and want to ensure that you realize the maximum return

for your investment. This important announcement is part of

our continuing communications to provide you with the

information needed to effectively manage your installed

systems.

This letter serves as formal notification that Siemens has

begun a phase-out of the SINAMICS PERFECT HARMONY GEN4

product manufactured out of the Siemens New Kensington

facility as of April 1, 2019. Siemens acknowledges the

obligation to inform our customers of the intent to phase out

older products to enable our customers the ability to prepare

for alternatives and/or assist in their product portfolio renewal

process.

Our standard product lifecycle process allows for 10 years of

support, and we will have exceeded that time frame as of April

1, 2029. Siemens endeavors to provide the level of support

our customers demand, and we will ensure you continue to

realize the maximum return for your investment. So please be

advised, effective April 1, 2029, Siemens will no longer be able

to guarantee service of this particular model.

The SINAMICS PERFECT HARMONY product will continue to be

offered well into the future, but repair component availability

and advancing technology are driving the need to phase-out

the SINAMICS PERFECT HARMONY GEN4 drive. The goal of

communicating this information is to help you to develop a life

cycle management plan for your installed systems, with

guidance from Siemens, which best fits your business situation

and objectives.

Siemens will provide an opportunity for you to purchase

remaining components we have in our inventory, and our

service department will provide technical support until you are

able to transition into a new generation of our SINAMICS

PERFECT HARMONY product line. The new generation is based

on the same time-proven topology that you are familiar with

but has incorporated the latest technological advances

available in the industry today. Incentives to upgrade your

drives, as well as future support on the latest SINAMICS

PERFECT HARMONY generation, will be offered to assist in your

transition.

Should you have questions or need additional information,

please contact our Johnson City Call Center at +1 800 333

7421, your local Sales Representative or your Siemens LD

Regional Manager.

Sincerely,

Scott Conner

General Manager

Medium Voltage Drives Business